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The player had been disappointed and had accused the casino of deceitful behavior. However, after our team had extended the investigation timeline and assured her of intervention if no progress was made, the player confirmed that she had received her funds. We had subsequently closed the complaint as ‘resolved’. Player loses 3,000 after casino allows deposits post-account closure. The player from the United Kingdom had closed her account due to a gambling problem, but the casino had allowed further access and deposits. The casino was not responding to the player’s attempts to communicate.

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